What Your Business Should Be Doing Online

What Your Business Should Be Doing Online

Every modern business needs to be online. It doesn't matter if you carry out most of your business offline, whether in an office or a restaurant. Even if you have a brick-and-mortar location, the internet is your greatest tool for finding new business. Your brand might be online, but it's also important to make sure that you're doing the right things online. Many business owners will start to create an online presence without really knowing what they're doing. A basic website might be better than nothing, but it's probably not going to help you much if it's all that you have. Here's how you should be using the internet to promote your business.

Getting Found on Search Engines

Maybe you have a website, and you know the basics of SEO, but are you really doing what's necessary to get your brand found online? When it's so common to search for what you need online these days, whether you want to buy some new clothes or choose an outsourcing partner for your business, you can't afford not to pay attention to SEO for your brand. When people are searching for terms that are relevant to your business, you want your website and other pages, such as your Google My Business page, to appear prominently. There are many ways to work on SEO but make sure that you have a good website first.

Picture credit: Pixabay

Forming Relationships with Customers

Being online gives businesses access to their customers in ways that can't be enjoyed elsewhere. You can speak directly to existing customers and potential customers using a variety of methods. Tools such as social media, instant messaging and chatbots allow businesses to connect with people whenever and wherever they want. These tools make it easier to provide customer service and to form relationships with customers in a more direct way. Being online can enable you to give your brand more of a personality, and allow you to appear as a more human presence.

Making Your Business More Available and Responsive

All of the ways to contact people online also makes it easier for you to make your business more available and responsive. You can be there for your customers 24/7 in various ways thanks to the options for keeping in touch with them. Even if you can't be available to respond to them all the time, you can allow them to find the information they need from your website and other resources, as well as send you a message or email whenever they want. Thanks to chatbots, you can also allow them to get real-time customer service to answer common questions even if you can't make a human available.

Offering Great Customer Support

Being online should enable your business to provide good customer support for your customers. As well as being available to meet their needs more often, you can be sure to offer customer support that meets their needs. You can also help to improve customer experience with online tools. You might provide customer support and advice through social media, for example. Or you could have useful functions such as allowing people to book an appointment, a stay or a table with your business on your website so that they don't have to do it via a phone call or email.

Pic credit: Flickr

Driving Sales to Your Offline Business

If you have a business that you mostly run offline, whether it's a shop, a restaurant or a hotel, being able to bring in more business is one good reason to be online. You might rely on foot traffic, but getting the message out about your business is something that you can do online, as well as offline. Local SEO is one of the things that you might concentrate on if you want to drive more business. It involves using keywords relating to your location to help people find your business when they search online.

Building a Good Image and Reputation

Building your brand image can be tough, but the internet helps to make it a lot easier. It gives you the tools to reach out to people and start growing your reputation. Of course, the internet also allows for your customers to easily offer their opinion on review sites, social media and in other places. If you have the right tools to manage your online reputation, you can make sure that your business has the image that you want it to have. You can make sure that bad reviews don't ruin your business's reputation.

Pic credit: Pexels

Taking Your Business Global

Being online is also a great way to start attracting customers from around the world. Not every business is able to bring in international sales with their online presence, but many can. For example, an online store can begin offering international shipping and perhaps translate their website into different languages. Some businesses might want to reach out to international visitors and travelers too.

Targeting the Right Customers

Online marketing is excellent for targeting the right customers. Digital advertising methods allow for targeting by demographics and other important criteria. You can make sure that only the most relevant people see your ads. Advertising methods such as SEO or pay-per-click (PPC) give you ways to target your customers, making the most of your marketing budget by avoiding marketing to people who don't have any chance of being interested in what you have to offer.

Publishing Engaging Content

Content marketing is one of the best ways to promote your business online. If you're growing your brand, publishing engaging content on your website, on social media and in other relevant places will bring in new customers and help you to retain existing ones. There are many different types of content that you might publish online, including written content, infographics and videos. If you want to make the best use of content, a content marketing strategy will give a plan to work from and goals to work toward.

Getting your business online is only the first step. Make sure that you use the internet in the best ways available to you if you want to benefit from it.

5 app monetization strategies that always work

5 app monetization strategies that always work

Source

Are you familiar with the principles of business? Take a good guess. Yes, it’s all about making MONEY! As an entrepreneur, you need to coexist with others in a competitive environment where customer create a special niche for your product or service.

Any business that wishes to stay viable must invest in practices that produce a profit. So it’s back to the basics- business 101. Here is a quick refresher.

1. Be a leader and employ the best staff that supports your ambitions

2. Develop a business plan

3. Offer unique products or services

4. Create a marketing plan

5. Provide exceptional customer service

6. Enhance the sales process

7. Generate a profit

8. Enjoy yourself

These strategies can be applied to every aspect of the business, and your app is no different.

What is app monetization?

It's precisely what it sounds like. It is a way to generate revenue from an app. Since people spend a great deal of time using their smartphones, companies are investing in creating apps to cater to their needs. It provides the opportunity to reach a wider audience. So as a business owner, what could be an easier way to make money?

Do you see dollar signs yet? It’s time to capitalize on the potential of your brand’s mobile app. If you are having doubts about how you’ll be able to charge users for using your app and still make a profit, you definitely need to read on.

Effective ways to monetize your app

Wouldn’t it be wonderful if you launched your app and money just magically started flowing in? Well, it’s not quite that simple. First off, you need to design an effective app that draws traffic and engages the users. 19% of apps don’t generate any revenue. Therefore it’s imperative that you employ the services of a reliable and experienced app developer likeAppVertical that can manage multiple aspects of your app.

There are currently several ways that you can monetize your app. Here are some strategies you can explore to determine which is best for you.

1. Pay per download

It’s a straightforward concept. To use the app, consumers will need to pay a one-time fee to download it. So your revenue is directly correlated with the number of apps that are downloaded. A paid app may seem like a way to scare off customers especially since, in 2018 alone, 94% and 88% of the apps were free on Google Play and App Store respectively. Be prepared to face stiff competition from these freebies.

But don’t sweat it; people will download your app even if you ask them to pay. By converting searchers into users, you have a chance to maximize revenue right away. Customers tend to be more loyal to apps that they spend on. It’s all about implementing the right techniques. You need to focus on the following:

  • Persuade people to try the app
  • Provide customers with a great user experience
  • Develop a great marketing plan
  • The value of the app should equate to the price that customers are paying
  • Provide better value than similar free apps on the market with enhanced UX, extra features, improved functionality, etc.

2. In-app purchases

There are ways to make money even if the app is initially downloaded for free. To get your app off the ground, you must provide valuable content so that users return to the app often. Substandard content or poor quality is a sure way to lose them. There are several in-app monetization methods, and providing products that can be purchased separately is one of them.

A majority of apps are free. But there are opportunities to purchase items within the app to improve UX, such as extra lives in a game, a one-time cheat to pass a level, additional services or products, etc. It’s also one way to boost a user’s loyalty. You should keep the following points in mind:

  • The app must be functional without any purchases
  • The purchase must deliver something of value to the user
  • Encourage the user to return for further transactions
  • As with paid apps, Google and Apple will take a percentage of your share
  • Some customers may request refunds due to accidental purchases

3. Freemium

These models offer free downloads but provide users with premium features that can be accessed after purchase. It’s a great way of attracting users with an initial free product alongside additional features that can enhance the experience.

The most significant advantage of implementing this strategy is that users have a chance to try the app before making a long-term commitment. You have the opportunity to take advantage of these benefits by:

  • Providing a basic portion of the app for free that persuades users towards the premium part
  • Delivering an engaging experience to promote positive reviews where revenue is linked to successful engagement
  • Build trust with customers by providing quality and value
  • Attract a large, active consumer base

4. Subscriptions

Subscriptions focus on gating access rather than providing features through purchases. Users can use the basic app for a free trial but will be prompted to make payments through a subscription to continue using enhanced features of the app. This model offers developers the possibility of recurring revenue every time a subscription is renewed. It works best:

  • When the app is oriented for news and entertainment (music, videos, movies, etc.)
  • There is repeated and frequent use of the app
  • Subscriptions remove interference from ads on the app

5. In-app advertising

You’ve all encountered in-app video ads. Mobile apps use in-app advertising for monetization more than any other method. App developers are constantly searching for new ways to attract a consumer's attention while keeping the app completely free. Users understand that this is the trade-off for not paying a penny to use an app. You can increase revenue by displaying relevant or valuable ads.

However, you must understand that there is a fine line between advertising and spamming. Employ the services of notable companies offering effective advertising solutions such as AirG Spam free services to start off on the right foot. Keep the following in mind:

  • Ads can clutter the user interface, making it difficult to navigate.
  • They may distract the user from making a purchase.
  • They can reduce UX if the ads are displayed at the wrong time or wrong place.
  • Disruptive tactics hurt your brand because consumers have learned to avoid clicking on spam links or malicious ads while browsing.
  • Users may abandon the app.

Some popular ads you can implement to monetize your mobile app as follows:

Banner Ads

It’s a quiet way to grab the user’s attention. By employing those ads that are relevant to your app, there is a greater possibility that users will click through them and increase your profits.

Interstitial Ads

They appear in between pages, articles, levels, etc. as a display or a short video. The ad usually takes up the whole page and always has an ‘X’ to allow viewers a quick escape route.

Native Ads

They are customized for your app, so these ads flow with the overall look and feel. Native ads are positioned within the content of your app to enhance a user’s experience rather than distract.

Rewarded video ads

Users are encouraged to view video ads by providing an incentive, such as extra coins in a game.

But if you’re hoping to reel in substantial ROI from your mobile app, you should lay out a plan before launching it. What works for one may not necessarily work for another.

Author Bio:

About Ashley Rosa: Ashley Rosa is a freelance writer and blogger. As writing is her passion that why she loves to write articles related to the latest trends in technology and sometimes on health-tech as well. She is crazy about chocolates. You can find her at twitter: @ashrosa2.

https://lh6.googleusercontent.com/U1aTSDKJUv3M2HIkQ4VG5LhHRRaxIf4B2T_iNAl2Ts3oigpAYOYOZbptyd_2itCFGo5R_uCxj1R_yOjzAWyHroJoYjA3XfyRZjgmJ524T1QgiOEzec3GYXXcfHq68chNUh2VNR0zJYil6r5X1A

4 Signs That You Need to Redesign Your Office Space

4 Signs That You Need to Redesign Your Office Space

The office space is the headquarters of your business’s operations. So it should reflect the kind of work you do in there. When you’ve got the right office design that matches with your business, you will increase employee loyalty and productivity. Moreover, you can attract more clients for projects.

Given the fact that office layout and design has a lot of impact on your business, it is vital that you are aware that the office space should adapt to your business needs. This is especially true for ever-growing businesses.

However, when do you know that it’s high time to do a complete redesign of your office space? Below are four signs that will tell you exactly when the time is right for an office overhaul.

When it Hurts Your Productivity

The office space should be the one place that employees are in the zone. It should be where employees are able to power through a significant amount of work without compromising on quality.

However, in some cases, the office space may be the cause of a lack of productivity. Whether it’s poor noise canceling ability or lack of privacy, the layout of your office plays a strong role in workplace productivity.

For example, if you lack spaces for collaboration and only have cubicles, it can be a hindrance to assignments that require casual but professional meeting places.

Maybe the open-plan office layout isn’t working for your office just like many other workplaces because of a lack of privacy. If you find that your employees aren’t working as well as they should be, then listen to their feedback and maybe it’s time to ditch the old office layout for something better.

Increase of Employees

Companies that are receiving tremendous growth in business can expect an increase in the number of employees. However, this growth can be a major sign that you need a massive overhaul on the design of your office space.

Other signs that the office space is no longer able to fulfill the day-to-day needs of the employees are the lack of space. If you find that most meeting rooms are completely booked day in and out, then it’s time for a major redesign.

Otherwise, you may end up dealing with cabin fever amongst your employees, with them constantly bumping elbows against each other.

An office that is overcrowded is not just inconvenient, but it can also be a work hazard. So it is best that you plan a redesign soon if you find overcrowding to be a problem in the workplace.

Company Growth

If you are projecting growth in the future of your company, it may be time for an office redesign. This way you can prevent the overcrowding problem and equip your employees right before the significant growth of the company.

When thinking about the development of your business, you should also take into account the office space. However, if due to budget constraints you find yourself stuck between choosing whether to invest in the growth of the company or to office redesign, then there are temporary solutions you can do.

Coworking spaces are an excellent alternative that is affordable and effective. It is a suitable temporary solution until you get your bearings and finish redesigning the office.

Sometimes the growth of your company can fluctuate so the key here is to find the right office design that isn’t too crowded but isn’t too empty should the company experience some downsizing.

You Want to Impress Potential Clients

The office space is a reflection of the work that you do as well as the ethics of the company. Thus, it is essential to the image of a business that the office space is appropriate and attractive to both employees and clients.

A complete revamp of your office may just be what you need to close the deal on that potential client. According to Maid Sailors, NYC Office Cleaning provider, a redesign of office space is especially beneficial to growing small businesses.

Small businesses aren’t usually investing in the look of their company as much as their operation. This includes sales and, marketing. However, this can make them look like the beginners in the industry and it can make clients hesitant to work with them.

With a major redesign, however, you can create an atmosphere of professionalism and appear as seasoned industry experts. Even an upgrade on the reception area will improve a client’s first impression of your office space.

Redesigning your office space can cost money. However, this is an investment that you are making for your business. If you are seeing any of the signs above, then it is high time that you invest in the long-term sustainability of your business by first improving the company’s layout.

Make sure to only do redesigns that are within your budget and are appropriate for the work that you do. You can ask for your employees’ opinion to find out if they have any gripes about the current office layout and you can take it from there.

How to Reach Domination in Your Local Market

How to Reach Domination in Your Local Market

Dominating your local market is probably a top aim for your small business. It’s something that all companies want to do as they grow and take those first steps towards, hopefully, much bigger things. However, before we get ahead of ourselves, we need to focus on the challenge of beating the competition and dominating in the local market because it’s much easier said than done.

Dominating your local market is probably a top aim for your small business. It’s something that all companies want to do as they grow and take those first steps towards, hopefully, much bigger things. However, before we get ahead of ourselves, we need to focus on the challenge of beating the competition and dominating in the local market because it’s much easier said than done.

Luckily, there are lots of steps you can take and things you can do to ensure your business has the best possible chance of dominating in your area. If you’re stuck for ideas or simply don’t know where to start, you’ve come to the right place because we’ve got plenty of tips and ideas that’ll put you ahead of the competition and have you leading the pack in your local market in no time at all.

Create an Unbeatable Customer Experience

The first thing you can do to ensure you dominate and win over more customers is to ensure the customer experience is as strong as it can be. Customer service is as important as ever. And it’s even more important if you run a business that works closely with clients.

An unbeatable experience is something that people remember and really value. You can pull ahead of the competition and really draw in more customers if you offer a customer experience that can’t be beaten by any of your local competitors.

Use PPC Ads to Target Local Results

PPC ads are important for any business’s online advertising strategy. And they’re equally important as you look to dominate your local market. You can target searches that are specific to the local area because these will help you find new customers in the local area.

If you don’t know much about PPC advertising and don’t know where to start with all this, you can get help from a professional advertising agency that understands how to organise a winning local advertising campaign online. The results will be very positive for your brand.

Become More Active in the Community

Having an active presence in your local community is an important step to take. It’s about making sure that people know your brand and see the positive impact it’s having on the local community. It’ll give your company a connection to the local people who you want to turn into customers.

You could link up with local charities and do things that will genuinely help people in the area. This will obviously reflect well on your brand and ensure it’s grounded in the community. That’s something that people will notice and appreciate.

Image Source

Encourage Online Reviews

If you want local people to have a positive view of your business and see it as a viable option, you should harness the power of your existing customers. To do that, you should encourage them to write online reviews after they buy from you and use your services.

You could also set up some sort of referral scheme if you want your happy customers to help you find new customers. It would work by them telling their friends and family and getting a reward, such as a discount, for doing so.

Understand the Importance of SEO

SEO is massively important when you’re looking to find local customers. You need to have a local approach to SEO so you can ensure local people find it easy to find your website. Companies like SEOExplode can help you with that kind of thing.

Never underestimate the importance of SEO because it does more than you might realise to drive traffic to your website on a daily basis. And with the right approach, this can make a big difference on the local level as well, which is what you need if you want to be dominant locally.

Make Your Staff Feel Valued and Invested in the Business’s Success

Making your staff feel valued and invested in the success of the business is useful because they’ll work harder to achieve the things you’re working towards. And that also counts for your local domination efforts. You need everyone on board and pulling in the same direction in order to succeed.

You could link their bonuses to targets relating to your efforts to dominate the local market. That gives your staff members an incentive to push on and go the extra mile for the business, making success far more likely.

Try to Clinch Local Government Contracts if Applicable

One way to help you succeed in the local area is to see if you can win some local government contracts. Of course, this won’t be a realistic possibility for all businesses because it’ll depend on what kind of business you run and things like that.

If you do run a business that provides services that local authorities might need, try to make contact with them and see if there are any contract bidding opportunities upcoming. Winning contracts will cement you in the local area and open up new opportunities going forward.

Image Source

Track Local Trends

You also need to stay on top of all of the local government trends. This will help you to understand the direction in which local demand is heading. You can then stay up to date and in touch with what your target customers are looking for.

You have to be able to meet the needs of your customers and clients if you’re going to have any chance of succeeding long-term. You can, of course, try to set your own trends rather than following existing trends but it still pays off to know what customers are looking for.

Improve Your Marketing Efforts

Every business needs to get its approach to marketing right because, without that, you won’t reach the right people or target them with the right messages. This is just as important at a local level as it is for bigger businesses with national or international reaches.

So, now could be a good time for you to work on your marketing. Ensure that you’re choosing a marketing approach that works for the local market and helps produce the kinds of results required.

Keep an Eye on What Your Rivals Are Doing

If you want to dominate the local market, you do need to have some sort of idea about what your local rivals are doing. That way, you can make sure you’re always one step ahead and doing things that they aren’t or can’t.

It’s a fine line you’ll need to tread because you won’t want to get so wrapped up in what other companies are doing that you stop focusing on your own business. Remember that your own actions always matter more than what your rivals are doing.

Embrace Change

In order to keep hold of the local market and stay dominant, you need to be willing to embrace change and break new ground. There are lots of companies out there that lose customers because they don’t move with the times effectively enough.

Try to put your business out there and do what you can to innovate because these things keep your business fresh and interesting in the minds of your target customers. And if you stick too closely to old ideas, you’ll soon get left behind.

Dominating your local market is not easy, but it certainly can be done if you put in the work. Coasting along won’t make it happen; you need to take concerted steps to pull ahead of the competition and the steps and tips above will help you to do that, so what are you waiting for?

Luckily, there are lots of steps you can take and things you can do to ensure your business has the best possible chance of dominating in your area. If you’re stuck for ideas or simply don’t know where to start, you’ve come to the right place because we’ve got plenty of tips and ideas that’ll put you ahead of the competition and have you leading the pack in your local market in no time at all.

Create an Unbeatable Customer Experience

The first thing you can do to ensure you dominate and win over more customers is to ensure the customer experience is as strong as it can be. Customer service is as important as ever. And it’s even more important if you run a business that works closely with clients.

An unbeatable experience is something that people remember and really value. You can pull ahead of the competition and really draw in more customers if you offer a customer experience that can’t be beaten by any of your local competitors.

Use PPC Ads to Target Local Results

PPC ads are important for any business’s online advertising strategy. And they’re equally important as you look to dominate your local market. You can target searches that are specific to the local area because these will help you find new customers in the local area.

If you don’t know much about PPC advertising and don’t know where to start with all this, you can get help from a professional advertising agency that understands how to organise a winning local advertising campaign online. The results will be very positive for your brand.

Become More Active in the Community

Having an active presence in your local community is an important step to take. It’s about making sure that people know your brand and see the positive impact it’s having on the local community. It’ll give your company a connection to the local people who you want to turn into customers.

You could link up with local charities and do things that will genuinely help people in the area. This will obviously reflect well on your brand and ensure it’s grounded in the community. That’s something that people will notice and appreciate.

Image Source

Encourage Online Reviews

If you want local people to have a positive view of your business and see it as a viable option, you should harness the power of your existing customers. To do that, you should encourage them to write online reviews after they buy from you and use your services.

You could also set up some sort of referral scheme if you want your happy customers to help you find new customers. It would work by them telling their friends and family and getting a reward, such as a discount, for doing so.

Understand the Importance of SEO

SEO is massively important when you’re looking to find local customers. You need to have a local approach to SEO so you can ensure local people find it easy to find your website. Companies like SEOExplode can help you with that kind of thing.

Never underestimate the importance of SEO because it does more than you might realise to drive traffic to your website on a daily basis. And with the right approach, this can make a big difference on the local level as well, which is what you need if you want to be dominant locally.

Make Your Staff Feel Valued and Invested in the Business’s Success

Making your staff feel valued and invested in the success of the business is useful because they’ll work harder to achieve the things you’re working towards. And that also counts for your local domination efforts. You need everyone on board and pulling in the same direction in order to succeed.

You could link their bonuses to targets relating to your efforts to dominate the local market. That gives your staff members an incentive to push on and go the extra mile for the business, making success far more likely.

Try to Clinch Local Government Contracts if Applicable

One way to help you succeed in the local area is to see if you can win some local government contracts. Of course, this won’t be a realistic possibility for all businesses because it’ll depend on what kind of business you run and things like that.

If you do run a business that provides services that local authorities might need, try to make contact with them and see if there are any contract bidding opportunities upcoming. Winning contracts will cement you in the local area and open up new opportunities going forward.

Image Source

Track Local Trends

You also need to stay on top of all of the local government trends. This will help you to understand the direction in which local demand is heading. You can then stay up to date and in touch with what your target customers are looking for.

You have to be able to meet the needs of your customers and clients if you’re going to have any chance of succeeding long-term. You can, of course, try to set your own trends rather than following existing trends but it still pays off to know what customers are looking for.

Improve Your Marketing Efforts

Every business needs to get its approach to marketing right because, without that, you won’t reach the right people or target them with the right messages. This is just as important at a local level as it is for bigger businesses with national or international reaches.

So, now could be a good time for you to work on your marketing. Ensure that you’re choosing a marketing approach that works for the local market and helps produce the kinds of results required.

Keep an Eye on What Your Rivals Are Doing

If you want to dominate the local market, you do need to have some sort of idea about what your local rivals are doing. That way, you can make sure you’re always one step ahead and doing things that they aren’t or can’t.

It’s a fine line you’ll need to tread because you won’t want to get so wrapped up in what other companies are doing that you stop focusing on your own business. Remember that your own actions always matter more than what your rivals are doing.

Embrace Change

In order to keep hold of the local market and stay dominant, you need to be willing to embrace change and break new ground. There are lots of companies out there that lose customers because they don’t move with the times effectively enough.

Try to put your business out there and do what you can to innovate because these things keep your business fresh and interesting in the minds of your target customers. And if you stick too closely to old ideas, you’ll soon get left behind.

Dominating your local market is not easy, but it certainly can be done if you put in the work. Coasting along won’t make it happen; you need to take concerted steps to pull ahead of the competition and the steps and tips above will help you to do that, so what are you waiting for?

Why Digital Marketers Are So Hopelessly Obsessed With Data

Why Digital Marketers Are So Hopelessly Obsessed With Data

We’re living through something of a data explosion. The digital world generates double the quantity of data every two years.

Digital marketers have become a little obsessed with data recently. The idea is that if you can harness the power of data, then you can better target customers, optimize SEO and boost your overall online appeal. To many, it seems like a magic bullet.

But why are digital marketers so obsessed with data? And is it a good thing? Let’s take a look.

Data Allows Them To Continually Monitor Results

Wikimedia Commons

The inventors of the industrial era knew that if they couldn’t measure something, they couldn’t improve it. For instance, if you were designing a steam engine, if you couldn’t measure the power output, then you would have no idea whether one design was better than another.

The same principle applies to digital marketing: if you can’t measure what works, you can’t make improvements.

Data Allows Them To Measure Performance

Digital marketers rely on metrics. Metrics and KPIs tell them whether their actions are moving them towards their targets or not.

The KPIs that a firm chooses to target depends very much on what that particular organization wants to achieve. For firms just starting, the objective is usually to get as many brand impressions as possible. Users need to know that the company exists before they will start buying its products. For other companies - typically those that are more established - the focus in on conversions. Which marketing strategies lead the most people to buy a product for a given advertising spend?

Data Means That They Can Appeal To Their Customers

If an SEO agency wasn’t able to measure its performance, would customers keep on coming back for more? It’s unlikely. Firms want to be able to see that their rank and page authority is improving, and they trust digital marketers to do this. If people weren’t aware that organic search was one of the best ways to generate leads online per dollar spent, then it’s unlikely that SEO would be the industry that it is today. Measurement is an indication of success.

The Problem With Focusing Solely On Data

Of course, digital marketers can take things too far, only on the data and ignoring human qualities like prudence, insight, creativity, and imagination. There’s a risk that digital marketing will become a big, soulless optimization problem and that companies will cease coming up with creative marketing ideas.

The best way to think of data for digital marketing is as a tool which enables companies to enhance their marketing materials. Data can help them better target niche customers, appeal to their needs in real time, and get a sense of the kind of content they prefer. But what data cannot do is come up with anything original itself. It can’t for instance, tell you what colors you should choose for your brand, what story you should tell customers about your company, or what tone you should take. That’s all a matter of human intuition.